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Answering inbound calls

Give your phone number an agent that picks up at once, helps the caller and leaves you a record of what was said.

What a Batao AI agent does for answering inbound calls

A Batao AI inbound agent answers your business number immediately, every time, with the greeting and manner you set. It answers questions from the documents you give it, books appointments if a calendar is connected, and transfers to a person when the caller asks or when it is out of its depth. Every call leaves a transcript, a summary and a recording.

What the agent does for you

  • Answers immediately, every time, with the greeting and manner you set.
  • Answers questions from the documents you give it.
  • Transfers to a person when the caller asks or when it's out of its depth.
  • Leaves a transcript, a summary and a recording of each call.

Phone agents speak 14 languages, from English to Gujarati.

Example call

Illustrative example

  1. Agent: Good afternoon, Patel Hardware. How can I help?

  2. Caller: Are you open on Sunday?

  3. Agent: Yes, 10 AM to 2 PM on Sundays. Anything else?

  4. Caller: No, that's all. Thanks.

Setting it up for answering inbound calls

  1. 1

    Describe the business

    What you do, hours, what the agent should say and what it should leave to a person.

  2. 2

    Give it your documents

    Price lists, FAQs, policies. It answers from these and says when it doesn't know.

  3. 3

    Get a number or point yours at it

    Buy a number in the app, or forward your existing one. Calls start arriving the same day.

Questions about answering inbound calls

Can I keep my existing phone number?

Yes. Forward it to the number the agent answers on, or buy a new number in the app and publish that one. Either way the agent picks up every call.

What if the caller wants a person?

Set a transfer number and the agent hands the call over when asked, or when it can't help. The transcript up to that point is kept.

Does it work outside office hours?

Yes, all day and night. You can give it a different greeting for after hours, and it still books, answers and records.

Tell us about your calls. We'll set up an agent you can hear.

Talk to us

We usually reply within an hour.