Privacy Policy

Who we are

Batao AI is operated by Adjoint Technologies Private Limited ("we", "us"). This policy explains what information we handle when you use Batao AI, including our website, our app, and the voice and chat agents businesses run with it. You can reach us through the Contact page.

What we collect

• Account information: your email address and name, and how you sign in (a one-time code sent to your email, or Google).
• Messages you send us: your name, email address, company and message when you use the Contact page, which we use only to reply to you, and your IP address, kept briefly to stop the form being misused.
• What you set up: agent instructions, forms and questions, documents you upload, and the phone numbers you ask an agent to call.
• Calls: audio recordings, transcripts, the answers captured during a call, call duration, the phone numbers involved, and quality scores.
• Website conversations: the text of conversations with a website agent. Their audio and video are processed live to run the conversation and are not stored.
• Calendars: if you connect a Google or Microsoft calendar, you give us permission to read and change your calendar. We use it only to check your free and busy times and to create events for appointments. Google and Microsoft connection tokens are stored encrypted. If you connect Cal.com, we store your Cal.com API key and send booking requests to it.
• Technical information needed to run and secure the service, such as logs.

How we use it

We use this information to run the agents you configure, place and answer calls, check and create calendar events, show you recordings, transcripts and scores, keep the service secure, and contact you about the service.

Calls and recordings

Phone calls handled by an agent are recorded and transcribed, and website conversations are transcribed, for the business that runs the agent. That business is responsible for telling the people it speaks to and for having a lawful basis to call them and record the call. An agent can read a notice at the start of a call when the business sets one up.

Who we share it with

We share information with service providers that process it on our behalf to run Batao AI. These include providers of telephony and voice-agent infrastructure (such as Bolna and its phone carriers), speech recognition and voice synthesis, large language models (such as OpenAI and Anthropic), hosting and databases (such as Vercel and Supabase), real-time audio and video for website agents, and email delivery (such as Resend). When you connect a calendar, we exchange data with Google or Microsoft, and with Cal.com if you connect it. This list can change as we improve the service.

Your choices and rights

You can disconnect a calendar, and delete agents and documents, in the app. To ask about accessing, correcting or deleting your information, contact us through the Contact page. We handle requests as the law that applies to you requires.

How long we keep it

We keep information for as long as your account is active or as needed to provide the service. You can delete agents and documents in the app at any time. To ask us to delete other information, contact us through the Contact page.

Cookies

We use the cookies needed to keep you signed in. We do not use advertising or tracking cookies on this website.

Where it is processed

Some of our service providers process information outside India, including in the United States. We use them only to run Batao AI.

Children

Batao AI is a service for businesses and is not meant for children.

Security

We take reasonable measures to protect information, including encrypting Google and Microsoft calendar connection tokens and separating each business's data in its own account. No system is perfectly secure.

Changes

We may update this policy. When we do, we change the "Last updated" date at the top of this page.